{"id":10914,"date":"2024-07-08T09:49:08","date_gmt":"2024-07-08T09:49:08","guid":{"rendered":"https:\/\/devarchive.siza.co.za\/?page_id=10914"},"modified":"2025-04-11T12:43:49","modified_gmt":"2025-04-11T12:43:49","slug":"siza-complaints-and-grievance-process-a-voice-for-all","status":"publish","type":"page","link":"https:\/\/devarchive.siza.co.za\/?page_id=10914","title":{"rendered":"SIZA Complaints and Grievance Process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10914\" class=\"elementor elementor-10914\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd3fefc elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"dd3fefc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-188c5c4 exad-glass-effect-no exad-sticky-section-no\" data-id=\"188c5c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-313af1e exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-uipro-heading\" data-id=\"313af1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uipro-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"templaza-parallax templaza-widget-heading template-base\"><div class=\"sc_heading uk-flex uk-flex-column uk-position-relative center \"><h2 class=\"title uk-h2 uk-margin-custom\"><span class=\"heading-highlighted-wrapper\"><span class=\"heading-plain-text\">A Voice For all programme<\/span><\/span><\/h2><span class=\"line uk-flex uk-flex-inline\"><\/span><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04037a5 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"04037a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>A complaints and grievance process for everyone in the value chain.<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5b0a2a4 e-flex e-con-boxed e-con e-parent\" data-id=\"5b0a2a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d900242 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"d900242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><script src=\"https:\/\/www.google.com\/recaptcha\/api.js\"><\/script> <script>\n function timestamp() { var response = document.getElementById(\"g-recaptcha-response\"); if (response == null || response.value.trim() == \"\") {var elems = JSON.parse(document.getElementsByName(\"captcha_settings\")[0].value);elems[\"ts\"] = JSON.stringify(new Date().getTime());document.getElementsByName(\"captcha_settings\")[0].value = JSON.stringify(elems); } } setInterval(timestamp, 500); \n<\/script><\/p>\n\n<form action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8&amp;orgId=00D4J000000GXTV\" method=\"POST\">\n<input name=\"captcha_settings\" type=\"hidden\" value=\"{&quot;keyname&quot;:&quot;Complaints&quot;,&quot;fallback&quot;:&quot;true&quot;,&quot;orgId&quot;:&quot;00D4J000000GXTV&quot;,&quot;ts&quot;:&quot;&quot;}\" \/> \n<input name=\"orgid\" type=\"hidden\" value=\"00D4J000000GXTV\" \/> \n<input name=\"retURL\" type=\"hidden\" value=\"https:\/\/siza.co.za\/siza-complaints-and-grievance-process-thank-you\/\" \/> \n\n\n<i><b>SIZA will respect the anonymity of all complaints lodged through this process.<\/b> Please note that Audit Disputes must be logged directly on the MySIZA platform on the Audit page and not through this form. Required fields are marked with a *<\/i><br \/><br \/><br \/>\n\n\n<br \/><b>Complainant Details (Your Details)<\/b><br \/>\n\nName of Complainant:*<br \/><input id=\"00NQ5000004cGr3\" maxlength=\"120\" name=\"00NQ5000004cGr3\" required=\"required\" size=\"75\" type=\"text\" \/>\n\n<br \/>What is the relationship between the Complainant submitting the complaint and the workers or business affected?*<br \/><input id=\"00NQ5000004cFwb\" maxlength=\"255\" name=\"00NQ5000004cFwb\" required=\"required\" size=\"75\" type=\"text\" \/>\n\n<br \/>Town\/Area where the Complainant is located:<br \/><input id=\"00NQ5000004cF0X\" maxlength=\"250\" name=\"00NQ5000004cF0X\" size=\"75\" type=\"text\" \/>\n<br \/>Complainant Phone Number:*<br \/><input id=\"00NQ5000004cH0j\" maxlength=\"20\" name=\"00NQ5000004cH0j\" required=\"required\" size=\"75\" type=\"text\" \/>\n<br \/><label for=\"email\">Complainant Email Address:*<br \/><\/label><input id=\"email\" maxlength=\"80\" name=\"email\" required=\"required\" size=\"75\" type=\"text\" \/><br \/>\nGender of Complainant:<select  id=\"00NQ5000006XDW5\" name=\"00NQ5000006XDW5\" title=\"Gender of Complainant\"><option value=\"\">&#8211;None&#8211;<\/option><option value=\"Female\">Female<\/option>\n<option value=\"Male\">Male<\/option>\n<option value=\"Prefer not to say\">Prefer not to say<\/option>\n<option value=\"Other\">Other<\/option>\n<\/select><br>\n\n<br \/><b>Details of Site where Complaint Originated<\/b>\n<br \/>Business name of SIZA member implicated in the alleged violation:*<br \/><input id=\"00NQ5000004cH8n\" maxlength=\"255\" name=\"00NQ5000004cH8n\" required=\"required\" size=\"75\" type=\"text\" \/>\n<br \/>Name of Owner on Site:*<br \/><input id=\"00NQ5000004cFmv\" maxlength=\"80\" name=\"00NQ5000004cFmv\" required=\"required\" size=\"75\" type=\"text\" \/>\n<br \/>Name of Manager on Site:*<br \/><input id=\"00NQ5000004cGUT\" maxlength=\"80\" name=\"00NQ5000004cGUT\" required=\"required\" size=\"75\" type=\"text\" \/>\n<br \/>Site Physical Address:<br \/><textarea id=\"00NQ5000004cFrl\" name=\"00NQ5000004cFrl\" rows=\"5\" size=\"75\" wrap=\"soft\"><\/textarea>\n<br \/>Town\/Area where the Site is located:*<br \/><input id=\"00NQ5000004cEyv\" maxlength=\"250\" name=\"00NQ5000004cEyv\" required=\"required\" size=\"75\" type=\"text\" \/>\n<br \/>Site Phone Number:<br \/><input id=\"00NQ5000004cB6c\" maxlength=\"20\" name=\"00NQ5000004cB6c\" size=\"75\" type=\"text\" \/>\n<br \/>Site Email Address:<br \/><input id=\"00NQ5000004cBkx\" maxlength=\"80\" name=\"00NQ5000004cBkx\" size=\"75\" type=\"email\" \/><br \/>\n<br \/><label for=\"description\">Please provide a detailed description of the complaint*<br \/><\/label><textarea name=\"description\" rows=\"5\" size=\"75\" wrap=\"soft\" required=\"required\"><\/textarea>\n<br \/>Have other remedies been taken to address the problem i.e. grievance procedures, referral to the CCMA, charges being laid against the alleged perpetrator, etc.:<br \/><select id=\"00NQ5000004c94o\" title=\"Other remedies\" name=\"00NQ5000004c94o\">\n<option value=\"\">&#8211;None&#8211;<\/option>\n<option value=\"Yes\">Yes<\/option>\n<option value=\"No\">No<\/option>\n<\/select>\n\n<br \/>If yes to the above, what has been the outcome of this action?<br \/><textarea id=\"00NQ5000004cEUI\" name=\"00NQ5000004cEUI\" rows=\"5\" size=\"75\" wrap=\"soft\"><\/textarea>\n\n<br \/>Has a union taken up the issue or have you referred the issue to a lawyer or legal representation? Please describe:<br \/><textarea id=\"00NQ5000004cEpF\" name=\"00NQ5000004cEpF\" rows=\"5\" size=\"75\" wrap=\"soft\"><\/textarea>\n<br \/>Have you referred the issue to any other organisations\/standards\/buyers\/media? Please list:<br \/><textarea id=\"00NQ5000004cGRF\" name=\"00NQ5000004cGRF\" rows=\"5\" size=\"75\" wrap=\"soft\"><\/textarea><br \/><input id=\"external\" name=\"external\" type=\"hidden\" value=\"1\" \/>\n<br \/>\n<div class=\"g-recaptcha\" data-sitekey=\"6LdqmRUqAAAAAELGQHgBs9zVi852sEUEgSi3J6kK\">\u00a0<\/div>\n<br \/><input name=\"submit\" type=\"submit\" style=\"color:white\" \/><\/form>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A Voice For all programme A complaints and grievance process for everyone in the value chain. SIZA will respect the anonymity of all complaints lodged through this process. Please note that Audit Disputes must be logged directly on the MySIZA platform on the Audit page and not through this form. Required fields are marked with&hellip; <a class=\"more-link\" href=\"https:\/\/devarchive.siza.co.za\/?page_id=10914\">Continue reading <span class=\"screen-reader-text\">SIZA Complaints and Grievance Process<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10914","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=\/wp\/v2\/pages\/10914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10914"}],"version-history":[{"count":60,"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=\/wp\/v2\/pages\/10914\/revisions"}],"predecessor-version":[{"id":11806,"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=\/wp\/v2\/pages\/10914\/revisions\/11806"}],"wp:attachment":[{"href":"https:\/\/devarchive.siza.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}